SalesForce Interaction Studio Accredited Professional Interaction Studio Accredited Professional 08 31Oct2024 - Practice Quiz

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Question 1 of 30

A retail company uses Salesforce Interaction Studio to automate customer engagement based on specific triggers. They want to set up a trigger-based automation that sends a personalized email to customers who abandon their shopping carts. The automation should activate when a customer leaves the site without completing their purchase. Which of the following best describes the process of setting up this trigger-based automation in Interaction Studio?

Define the trigger event as "cart abandonment," set the conditions for the automation to activate when a customer has items in their cart but does not complete the checkout, and configure the email template to include personalized product recommendations based on the items left in the cart.

Create a general automation that sends a follow-up email to all customers after they visit the site, regardless of their actions, and include a discount code for future purchases.

Set up a trigger that activates when a customer logs into their account, and send them a welcome email with a list of all available products.

Implement a trigger that sends an email to customers who have not visited the site in over a month, encouraging them to return and shop again.

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