SalesForce Interaction Studio Accredited Professional Interaction Studio Accredited Professional 06 31Oct2024 - Practice Quiz

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Question 1 of 30

In a scenario where a company is utilizing Salesforce Interaction Studio to enhance customer engagement, they decide to create a community forum for their users. The goal is to foster discussions, share insights, and gather feedback on their products. Which of the following strategies would be most effective in ensuring that the community forum remains active and engaging for users?

Implementing gamification elements such as badges and leaderboards to encourage participation and reward contributions.

Limiting the forum to only product-related discussions to maintain focus and avoid off-topic conversations.

Establishing strict moderation policies that discourage any form of disagreement or criticism among users.

Allowing anonymous posting to encourage users to share their thoughts without fear of judgment.

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