SalesForce Health Cloud Accredited Professional Health Cloud Accredited Professional 01 31Oct2024 - Practice Quiz

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Question 1 of 30

In a healthcare organization utilizing Salesforce Health Cloud, a team is tasked with improving patient engagement through continuous feedback loops. They decide to implement a system where patient feedback is collected after each interaction and analyzed to identify trends. If the team collects feedback from 150 patients over a month and finds that 90% of them reported a positive experience, while 10% expressed dissatisfaction, how should the team interpret this data to enhance their service delivery?

The team should focus on the 10% of dissatisfied patients to identify specific areas for improvement and implement targeted changes based on their feedback.

The team can assume that their service is excellent and does not require any changes since 90% of patients are satisfied.

The team should disregard the feedback from the 10% as outliers and continue with their current practices.

The team should only analyze feedback from the 90% satisfied patients to reinforce what is working well.

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