SalesForce Field Service Lightning Consultant Field Service Lightning Consultant 06 31Oct2024 - Practice Quiz

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Question 1 of 30

In a scenario where a field service technician is using the Salesforce Field Service Lightning (FSL) mobile app, they need to prioritize their tasks based on urgency and customer importance. The technician has three service appointments scheduled for the day: Appointment A, which is a critical repair for a hospital; Appointment B, which is a routine maintenance check for a residential customer; and Appointment C, which is an emergency repair for a manufacturing facility. Given that the technician can only attend to two appointments before lunch, how should they prioritize their tasks to maximize customer satisfaction and operational efficiency?

Appointment A and Appointment C

Appointment B and Appointment C

Appointment A and Appointment B

Appointment B and Appointment A

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