SalesForce Field Service Lightning Consultant Field Service Lightning Consultant 02 31Oct2024 - Practice Quiz

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Question 1 of 30

In a rapidly evolving landscape of remote and virtual field service solutions, a company is evaluating the effectiveness of its current service delivery model. They have implemented a new augmented reality (AR) tool that allows technicians to receive real-time guidance from experts while on-site. The company wants to assess the impact of this tool on service efficiency. If the average time to resolve a service call before the implementation was 120 minutes, and the new AR tool reduces this time by 30%, what is the new average time to resolve a service call? Additionally, if the company handles 200 service calls per month, what is the total time saved in hours per month due to the implementation of the AR tool?

84 hours

60 hours

72 hours

96 hours

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