SalesForce Customer Data Platform Salesforce Customer Data Platform 08 31Oct2024 - Practice Quiz

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Question 1 of 30

A marketing manager at a retail company is analyzing customer feedback collected through various surveys integrated into their Salesforce Customer Data Platform. The manager wants to determine the overall customer satisfaction score based on the feedback received from three different surveys, each with a different weight based on the number of responses. The surveys yielded the following results: Survey A received 200 responses with an average satisfaction score of 4.5, Survey B received 150 responses with an average score of 3.8, and Survey C received 50 responses with an average score of 4.2. What is the weighted average customer satisfaction score across all surveys?

4.2

4.5

3.9

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