SalesForce CRT-261 Service Cloud Consultant 06 31Oct2024 - Practice Quiz

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Question 1 of 30

In a Salesforce organization, a Service Cloud Consultant is tasked with configuring object permissions for a new custom object called \"Customer Feedback.\" The organization has different user profiles, including \"Support Agent,\" \"Manager,\" and \"Admin.\" The consultant needs to ensure that Support Agents can only read and create records, Managers can read, create, and edit records, while Admins should have full access, including the ability to delete records. Given this scenario, which of the following configurations would best achieve these requirements while adhering to the principle of least privilege?

Set the "Support Agent" profile to have Read and Create permissions, the "Manager" profile to have Read, Create, and Edit permissions, and the "Admin" profile to have all permissions including Delete.

Assign all profiles the same permissions to simplify management and ensure consistency across the organization.

Allow only the "Manager" profile to have Create and Edit permissions, while restricting the "Support Agent" profile to Read-only access, and giving the "Admin" profile only Read and Create permissions.

Configure the "Support Agent" profile to have Read, Create, and Edit permissions, while the "Manager" profile has Read and Delete permissions, and the "Admin" profile has no restrictions.

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