SalesForce Certified Strategy Designer Certified Strategy Designer 04 31Oct2024 - Practice Quiz

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Question 1 of 30

A mid-sized software company is undergoing a significant transformation to adopt a new customer relationship management (CRM) system. The leadership team is concerned about employee resistance to change and is considering various strategies to facilitate adoption. They have identified four potential approaches: providing extensive training, involving employees in the decision-making process, implementing a phased rollout, and offering incentives for early adopters. Which strategy is most likely to address both the emotional and practical aspects of change management effectively?

Involving employees in the decision-making process

Providing extensive training

Implementing a phased rollout

Offering incentives for early adopters

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