SalesForce Certified Strategy Designer Certified Strategy Designer 03 31Oct2024 - Practice Quiz

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Question 1 of 30

A company is developing a new customer relationship management (CRM) system and needs to create use cases to define the interactions between users and the system. The project team has identified several user roles, including Sales Representatives, Customer Support Agents, and Marketing Managers. Each role has distinct needs and functionalities. If the team decides to prioritize the use cases based on the frequency of interactions and the impact on business objectives, which approach should they take to ensure comprehensive coverage of all user roles while maximizing the system\'s effectiveness?

Develop use cases that focus on the most common tasks performed by each user role, ensuring that high-frequency interactions are well-defined and aligned with business goals.

Create a single use case that encompasses all user roles to simplify the development process and reduce complexity.

Prioritize use cases based solely on the technical feasibility of implementation, regardless of user role interactions.

Focus exclusively on the use cases for the Sales Representatives, as they are the primary users of the CRM system.

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