SalesForce Certified Sales Representative Certified Sales Representative 08 31Oct2024 - Practice Quiz

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Question 1 of 30

In a sales scenario, a representative is tasked with building a long-term relationship with a key client who has expressed dissatisfaction with the current service. The representative decides to implement a strategy that includes regular check-ins, personalized communication, and addressing the client\'s specific concerns. Which approach best exemplifies effective relationship building in this context?

Proactively engaging the client through tailored solutions and consistent follow-ups

Offering discounts on future purchases without addressing the client's concerns

Waiting for the client to reach out with feedback before taking any action

Focusing solely on closing the next sale without considering the client's experience

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