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Question 1 of 30
A sales team at a software company wants to automate the process of sending follow-up emails to leads who have not engaged with their initial outreach within a week. They decide to implement a Workflow Rule to trigger an email alert. However, they also want to ensure that if a lead subsequently engages (e.g., opens an email or clicks a link), the follow-up email is not sent. Which of the following configurations would best achieve this goal while adhering to best practices in Salesforce automation?
Create a Workflow Rule that triggers when the lead status is "Open" and the last activity date is more than 7 days ago, and add a time-dependent action to send the email alert after 7 days if the criteria are met.
Set up a Process Builder that triggers when a lead is created, checks if the lead status is "Open," and sends an email alert immediately without considering the last activity date.
Implement a Workflow Rule that triggers when a lead is created and sends an email alert immediately, regardless of the lead's engagement status.
Use Process Builder to create a scheduled action that sends an email alert to leads who have not engaged within 7 days, but do not include any criteria to check for engagement.

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