SalesForce Certified Public Sector Solutions Certified Public Sector Solutions 08 31Oct2024 - Practice Quiz

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Question 1 of 30

A public sector organization is evaluating its current customer relationship management (CRM) system to enhance service delivery and improve citizen engagement. The organization has identified several key performance indicators (KPIs) to measure the effectiveness of the new system. If the organization aims to increase citizen satisfaction by 25% over the next year, and the current satisfaction score is 60 out of 100, what should the target satisfaction score be at the end of the year? Additionally, if the organization also wants to reduce response time to citizen inquiries from an average of 48 hours to 24 hours, what percentage reduction in response time is this?

75; 50%

70; 40%

80; 60%

65; 30%

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