SalesForce Certified Public Sector Solutions Certified Public Sector Solutions 07 31Oct2024 - Practice Quiz

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Question 1 of 30

In a public sector organization, a service request management system is implemented to streamline the handling of citizen inquiries and service requests. The organization has set a target to resolve 90% of service requests within 5 business days. Over the past month, the organization received a total of 200 service requests. If 160 of these requests were resolved within the target timeframe, what is the percentage of service requests that met the resolution target, and how does this performance compare to the established goal?

80%, below the target

85%, below the target

90%, meeting the target

95%, exceeding the target

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