SalesForce Certified Process Automation Certified Process Automation 07 31Oct2024 - Practice Quiz

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Question 1 of 30

A company is implementing a new automated process in Salesforce to manage customer support requests. The process involves creating a record for each support request, assigning it to a support agent, and sending an email notification to the customer. The company wants to ensure that if a support request is not addressed within 48 hours, a follow-up reminder is sent to the assigned agent. Which combination of actions should be used to achieve this requirement effectively?

Create a record creation action, an assignment action, an email alert action, and a scheduled flow action to send a reminder after 48 hours.

Use only a record creation action and an email alert action, relying on the agent to manage their time effectively.

Implement a record creation action and a scheduled flow action without any email notifications to reduce complexity.

Utilize a record creation action, an assignment action, and a time-based workflow rule to send a reminder after 48 hours.

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