SalesForce Certified Nonprofit Cloud Consultant Certified Nonprofit Cloud Consultant 03 31Oct2024 - Practice Quiz

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Question 1 of 30

In a nonprofit organization, a case manager is tasked with evaluating the effectiveness of a new client management system that integrates various data sources to track client interactions and outcomes. The system is designed to provide insights into client needs, service utilization, and overall satisfaction. After implementing the system for six months, the case manager analyzes the data and finds that 75% of clients reported improved satisfaction, while 60% showed increased engagement with services. If the organization serves 200 clients, how many clients reported improved satisfaction and how many showed increased engagement? Additionally, what implications does this data have for future service delivery and client management strategies?

150 clients reported improved satisfaction and 120 clients showed increased engagement.

100 clients reported improved satisfaction and 80 clients showed increased engagement.

120 clients reported improved satisfaction and 100 clients showed increased engagement.

180 clients reported improved satisfaction and 160 clients showed increased engagement.

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