SalesForce Certified Education Cloud Consultant Certified Education Cloud Consultant 02 31Oct2024 - Practice Quiz

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Question 1 of 30

A university is implementing a new case management system to streamline student support services. The system is designed to track student interactions, manage cases related to academic advising, and monitor the resolution of issues. During the initial phase, the university identifies that 60% of cases are related to academic advising, 25% to financial aid, and the remaining 15% to other services. If the university aims to improve the resolution rate of academic advising cases from 70% to 85% over the next semester, what would be the minimum number of academic advising cases that need to be resolved to achieve this goal, assuming they receive 200 cases in total during that period?

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