SalesForce Certified Community Cloud Consultant Certified Community Cloud Consultant 11 31Oct2024 - Practice Quiz

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Question 1 of 30

In a community setting, a conflict arises between two local businesses over the use of a shared parking lot. Business A claims that Business B is monopolizing the space during peak hours, which is affecting their customer traffic. To resolve this issue, the community manager decides to implement a conflict resolution strategy that involves mediation. What is the most effective approach for the community manager to take in this situation to ensure a fair resolution for both parties?

Facilitate a mediation session where both businesses can express their concerns and collaboratively develop a mutually beneficial agreement regarding parking usage.

Enforce a strict schedule for parking that allocates specific times for each business without input from the owners.

Suggest that both businesses take turns using the parking lot without addressing the underlying issues of customer traffic and business needs.

Recommend that one business relocate to a different area to avoid the conflict altogether.

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