SalesForce Certified Communications Cloud Accredited Professional Certified Communications Cloud Accredited Professional 06 31Oct2024 - Practice Quiz

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Question 1 of 30

A company is integrating its customer relationship management (CRM) system with an external marketing platform using APIs. The marketing platform requires a specific data format for customer records, which includes fields such as name, email, and purchase history. The CRM system has a RESTful API that returns customer data in JSON format. If the company needs to transform the JSON response into the required format for the marketing platform, which of the following approaches would be the most effective in ensuring data integrity and minimizing errors during the transformation process?

Implement a middleware service that validates and transforms the JSON data into the required format before sending it to the marketing platform.

Directly modify the CRM API to return the data in the required format for the marketing platform.

Use a manual process to copy and paste the data from the CRM into the marketing platform, ensuring that the correct fields are filled.

Rely on the marketing platform to handle the JSON data and convert it internally without any preprocessing.

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