Question 1 of 30
In a recent project, a business analyst is tasked with improving the user experience of a customer relationship management (CRM) system. The analyst conducts user interviews and usability testing, revealing that users find the navigation confusing and the interface cluttered. To address these issues, the analyst proposes a redesign that includes a simplified navigation structure and a more visually appealing layout. Which of the following principles of user experience design is the analyst primarily focusing on in this scenario?
Usability
Aesthetics
Accessibility
Functionality

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