SalesForce Certified Business Analyst Certified Business Analyst 08 31Oct2024 - Practice Quiz

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Question 1 of 30

A mid-sized company is implementing a new Customer Relationship Management (CRM) system to enhance its sales processes. The management team is concerned about user adoption and has decided to implement a structured change management plan. They have identified key stakeholders, including sales representatives, customer service agents, and IT staff. Which of the following strategies should the management team prioritize to ensure successful user adoption of the new CRM system?

Conducting comprehensive training sessions tailored to different user roles and providing ongoing support resources.

Implementing the new system without prior consultation with users to avoid resistance.

Offering financial incentives for users who adopt the new system quickly.

Limiting access to the new system to only a select group of users initially to test its effectiveness.

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