SalesForce Certified B2C Commerce Architect Certified B2C Commerce Architect 11 31Oct2024 - Practice Quiz

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Question 1 of 30

A retail company is implementing a new order management system to streamline its operations. The system needs to handle various order types, including standard, backordered, and pre-ordered items. If a customer places an order for 5 items, where 2 are in stock, 2 are backordered, and 1 is a pre-order, how should the system prioritize the fulfillment of these items while considering customer satisfaction and inventory management? Which approach best balances these factors?

Fulfill the 2 in-stock items immediately, notify the customer about the backordered items with an estimated delivery date, and provide an option to cancel the pre-order if desired.

Ship all items together once the backordered and pre-ordered items are available to minimize shipping costs.

Fulfill the backordered items first to ensure they are shipped as soon as possible, delaying the in-stock items.

Cancel the order entirely since not all items are available for immediate shipment.

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