SalesForce Certified Associate Salesforce Certified Associate 07 31Oct2024 - Practice Quiz

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Question 1 of 30

A mid-sized company is undergoing a significant transformation in its customer relationship management (CRM) system. The change management team has identified that resistance from employees is a major barrier to successful implementation. To address this, they decide to implement a structured change management process. Which of the following strategies would be most effective in minimizing resistance and ensuring a smooth transition during the change process?

Engaging employees early in the change process through workshops and feedback sessions to gather their input and address concerns.

Implementing the new system without prior notice to avoid resistance and ensure compliance.

Providing minimal training on the new system to save time and resources, assuming employees will adapt quickly.

Focusing solely on the technical aspects of the new system while neglecting the human side of the change.

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