Question 1 of 30
A utility company is experiencing an increase in service interruptions due to aging infrastructure. The management team decides to implement a new work management strategy using Oracle Utilities Work and Asset Cloud Service. They need to prioritize work orders effectively to address the most critical issues first. Which approach should they take to ensure that their work management process is both efficient and responsive to the needs of the organization?
Utilize data analytics to assess the impact of each work order on service delivery and prioritize based on urgency and resource availability.
Schedule all work orders based on the order they were received, regardless of their urgency or impact on service delivery.
Focus solely on preventive maintenance tasks and ignore reactive work orders to streamline operations.
Assign work orders to teams based on their historical performance without considering current resource constraints or service impact.

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