Oracle Field Service 2024 Implementation Professional Quiz 02 15Nov24 - Practice Quiz

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Question 1 of 30

A field service organization is experiencing issues where technicians are unable to view customer history during their service appointments. After investigating, the administrator discovers that the technicians have been assigned a role that restricts access to customer data. What is the most appropriate action the administrator should take to resolve this issue while maintaining security protocols?

Modify the technician role to include permissions for viewing customer history while ensuring it adheres to the principle of least privilege.

Create a new role specifically for technicians that allows full access to all customer data to prevent future issues.

Assign the technicians temporary access to the administrator role until the issue is resolved, allowing them to view customer history.

Instruct technicians to contact the dispatcher for customer history information during their appointments to avoid changing permissions.

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