Oracle B2C Service 2024 Implementation Professional Quiz 05 15Nov24 - Practice Quiz

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Question 1 of 30

A customer service manager at a retail company has noticed that their team frequently receives complaints about delayed responses to customer inquiries. After reviewing the system settings, they find that the response time is set to 48 hours, which is not aligned with the company\'s promise of a 24-hour response time. What is the most effective resolution to address this issue?

Adjust the system settings to reflect a 24-hour response time to meet customer expectations.

Inform customers about the 48-hour response time to manage their expectations better.

Increase the number of customer service representatives to handle inquiries more quickly.

Implement a ticketing system that prioritizes urgent inquiries over others to improve response times.

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