Question 1 of 30
A company has deployed a customer service bot that handles inquiries about product returns. After a month of operation, the bot has processed 1,200 inquiries, with a resolution rate of 85%. However, the management is concerned about the bot\'s performance due to a high number of escalations to human agents. They want to analyze the bot\'s performance metrics to identify areas for improvement. If the bot\'s average handling time per inquiry is 3 minutes, what is the total time spent by the bot on these inquiries, and how can the company assess the effectiveness of the bot in reducing the workload of human agents?
The total time spent by the bot is 3,600 minutes, and the effectiveness can be assessed by comparing the number of escalations to the total inquiries handled.
The total time spent by the bot is 2,400 minutes, and the effectiveness can be assessed by the number of inquiries resolved without escalation.
The total time spent by the bot is 1,800 minutes, and the effectiveness can be assessed by the average handling time per inquiry.
The total time spent by the bot is 4,800 minutes, and the effectiveness can be assessed by the customer satisfaction score.

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