Microsoft PL-900 Microsoft Power Platform Fundamentals 02 31Oct2024 - Practice Quiz

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Question 1 of 30

A company has deployed a customer service bot that handles inquiries about product returns. After a month of operation, the bot has processed 1,200 inquiries, with a resolution rate of 85%. However, the company notices that the average handling time (AHT) for each inquiry is 5 minutes. To improve performance, they decide to analyze the bot\'s efficiency by calculating the total time spent on inquiries and the number of unresolved inquiries. What is the total time spent on inquiries, and how many inquiries were unresolved?

Total time spent: 100 hours; Unresolved inquiries: 180

Total time spent: 90 hours; Unresolved inquiries: 120

Total time spent: 80 hours; Unresolved inquiries: 150

Total time spent: 110 hours; Unresolved inquiries: 200

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