Microsoft PL-500 Microsoft Power Automate RPA Developer 01 31Oct2024 - Practice Quiz

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Question 1 of 30

A company is looking to automate its customer support process using Microsoft Power Automate. They want to create a flow that triggers when a new support ticket is created in their system. The flow should automatically send an acknowledgment email to the customer, assign the ticket to a support agent based on the ticket category, and log the ticket details in a SharePoint list. Given these requirements, which type of flow would be most appropriate for this scenario?

Automated Flow

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Business Process Flow

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