Microsoft PL-100 Microsoft Power Platform App Maker 02 31Oct2024 - Practice Quiz

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Question 1 of 30

In a scenario where a company is developing a customer relationship management (CRM) application using Microsoft Power Platform, they need to define entities and attributes to effectively manage customer data. The company has identified that they need to track customer interactions, including purchases, inquiries, and feedback. Which of the following best describes how to structure the entities and attributes to ensure comprehensive data management and reporting capabilities?

Create a "Customer" entity with attributes such as "Customer ID," "Name," "Email," and a related "Interaction" entity that includes attributes like "Interaction ID," "Date," "Type," and "Notes."

Define a single "Customer Interaction" entity that combines all attributes related to customers and their interactions into one flat structure.

Establish separate entities for "Purchases," "Inquiries," and "Feedback," each with their own attributes, but without linking them to the "Customer" entity.

Use a "Customer" entity with minimal attributes and rely on external data sources for detailed interaction tracking.

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