Microsoft MS-720 Microsoft Teams Voice Engineer 06 31Oct2024 - Practice Quiz

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In a corporate environment, a Microsoft Teams Voice Engineer is tasked with configuring call forwarding for a team of remote employees. The requirement is that calls to the main office number should be forwarded to the employees based on their availability status. If an employee is busy, the call should be forwarded to the next available employee in the queue. If all employees are busy, the call should go to voicemail after 30 seconds. Given that there are 5 employees, each with varying availability, how should the call forwarding be configured to ensure that calls are handled efficiently and in accordance with best practices?

Configure a call queue with a timeout of 30 seconds and enable call forwarding based on the employees' presence status.

Set up direct call forwarding to each employee's personal number without a timeout.

Implement a round-robin call distribution method without considering employee availability.

Use a single voicemail box for all employees without any forwarding rules.

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