Microsoft MS-203 Microsoft 365 Messaging 03 31Oct2024 - Practice Quiz

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Question 1 of 30

A company has implemented a shared mailbox for its customer support team, allowing multiple agents to manage incoming emails. The mailbox is configured to automatically assign emails to agents based on their availability. However, the team has noticed that some emails are not being assigned correctly, leading to delays in response times. To troubleshoot this issue, the IT administrator needs to analyze the mailbox\'s configuration settings. Which of the following settings should the administrator review to ensure that emails are being assigned correctly to the available agents?

The mailbox's delegation permissions and whether agents have the appropriate access rights to the shared mailbox.

The email forwarding rules set up for the shared mailbox.

The mailbox's storage quota and whether it has reached its limit.

The auto-reply settings configured for the shared mailbox.

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