Microsoft MB-910 Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) 09 31Oct2024 - Practice Quiz

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Question 1 of 30

A retail company is implementing an omnichannel engagement strategy to enhance customer experience across various platforms, including in-store, online, and mobile. The marketing team wants to analyze customer interactions to determine the most effective channel for customer engagement. They collect data on customer interactions over a month, which shows that 40% of interactions occurred online, 30% in-store, and 30% via mobile. If the company aims to increase online interactions by 25% in the next quarter, how many additional online interactions should they target if they had a total of 1,200 interactions last month?

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