Question 1 of 30
A customer service manager at a retail company is analyzing the performance of their support team using Dynamics 365 Customer Service. They want to determine the average resolution time for customer inquiries over the past month. The data shows that the team resolved 120 inquiries in total, with the following breakdown of resolution times in hours: 15 inquiries took 1 hour, 30 inquiries took 2 hours, 45 inquiries took 3 hours, and 30 inquiries took 4 hours. What is the average resolution time for the inquiries?
2.5 hours
3 hours
2 hours
3.5 hours

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