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In a Dynamics 365 for Customer Service environment, a company has implemented role-based access control (RBAC) to manage user permissions effectively. The organization has three roles: Customer Service Representative, Customer Service Manager, and System Administrator. Each role has specific permissions assigned to it. The Customer Service Representative can create and read cases, while the Customer Service Manager can create, read, and update cases. The System Administrator has full access to all entities. If a Customer Service Representative needs to escalate a case to a Customer Service Manager, which of the following statements best describes the implications of role-based access in this scenario?
The Customer Service Representative can escalate the case by sharing it with the Customer Service Manager, who can then take further action based on their permissions.
The Customer Service Representative must request the System Administrator to escalate the case, as they cannot share cases with other roles.
The Customer Service Representative can escalate the case directly without any intervention, as all roles have the same permissions for case management.
The Customer Service Representative can only escalate cases if they have been granted additional permissions by the System Administrator.

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