Microsoft MB-230 Microsoft Dynamics 365 for Customer Service 01 31Oct2024 - Practice Quiz

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Question 1 of 30

A customer service manager at a telecommunications company is analyzing the efficiency of their support team. They have collected data indicating that the average resolution time for customer issues is 45 minutes, with a standard deviation of 10 minutes. The manager wants to optimize the process by reducing the resolution time to 30 minutes. If they implement a new training program that is expected to reduce the resolution time by 20%, what will be the new average resolution time? Additionally, if the manager wants to ensure that at least 95% of the resolution times fall within a certain range, what should be the upper limit of this range after the training program is implemented, assuming the standard deviation remains unchanged?

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