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Question 1 of 30
\"QualityCraft Solutions,\" a mid-sized manufacturing firm, is aiming to achieve ISO 9001:2015 certification. During the initial gap analysis, the consultant highlights the need for a more robust implementation of the process approach across the organization\'s various departments, including production, procurement, and customer service. The consultant emphasizes that merely documenting procedures is insufficient; instead, the company must demonstrate a clear understanding of how each process contributes to the overall quality objectives and how processes interact with one another.\n\nTo effectively address this gap and align with the requirements of ISO 9001:2015, which specific action should \"QualityCraft Solutions\" prioritize to properly implement the process approach as a foundational element of their Quality Management System (QMS)?
Define the inputs, outputs, resources, controls, and performance indicators for each key process, and map the interactions between these processes to ensure a cohesive and integrated system.
Implement statistical process control (SPC) techniques in the production department to monitor and control process variations, ensuring product quality meets predefined standards.
Conduct employee satisfaction surveys across all departments to identify areas for improvement in employee morale and engagement, aiming to boost overall productivity and reduce errors.
Create detailed flowcharts and written procedures for every process within the organization, ensuring that all employees have access to comprehensive documentation for their respective tasks.

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