ISO/IEC 27005:2022 - Information security risk management Foundation Quiz 04 24Mar25 - Practice Quiz

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Question 1 of 30

InnovTech Solutions, a growing software development firm, is implementing a new cloud-based Customer Relationship Management (CRM) system to streamline its sales and customer support processes. As the Quality Manager, Anya is tasked with ensuring the implementation aligns with ISO 9001:2015 standards. Considering the principles of risk-based thinking and process approach within ISO 9001:2015, which of the following strategies would MOST effectively address the potential risks associated with this CRM implementation, ensuring minimal disruption and adherence to quality standards? Assume that InnovTech Solutions is subject to GDPR regulations.

Conduct a comprehensive risk assessment to identify data migration, security, integration, and process risks, then develop and implement mitigation strategies integrated into the QMS, including data backup, security protocols, integration testing, and user training, ensuring compliance with GDPR.

Focus primarily on user training and change management, assuming that adequate training will mitigate most risks associated with the new CRM system and that security is the sole responsibility of the cloud provider.

Implement the CRM system as quickly as possible to realize its benefits, addressing issues as they arise through reactive problem-solving and corrective actions, while relying on the CRM vendor's documentation for compliance.

Delegate all risk management responsibilities to the IT department, as they have the technical expertise to handle any potential issues related to the CRM system, and periodically review their findings without integrating it into the QMS.

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