ISO/IEC 20000 IT Service Management Foundation Exam - Quiz 01 - Loraine Jane Nollora - Practice Quiz

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Question 1 of 30

Which of the following best describes a key objective of achieving ISO/IEC 20000 certification for an organization?

To solely focus on reducing IT costs.

To ensure that IT services are aligned with the needs of the business and are consistently delivered to a high standard.

To implement the latest technology trends without considering their impact on service quality.

To guarantee that all IT staff are certified in multiple ITSM frameworks.

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