ISO/IEC 17025:2017 - Testing and Calibration Laboratories Internal Auditor Quiz 08 24Mar25 - Practice Quiz

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Golden Harvest Foods, a large food processing company, recently underwent an internal audit of its Food Safety Management System (FSMS) based on ISO 22000:2018. The audit revealed that while a comprehensive food safety policy exists, its communication and integration across the organization and to external stakeholders (suppliers, distributors) is inconsistent. Many employees, especially in the packaging and logistics departments, are unaware of the policy\'s specific objectives and their individual roles in achieving them. Furthermore, several suppliers have demonstrated a lack of understanding regarding Golden Harvest\'s food safety expectations, leading to minor non-conformities in raw material quality. Senior management recognizes the need to improve the effectiveness of their FSMS. Considering the requirements of ISO 22000:2018 regarding leadership, communication, and integration of the FSMS into business processes, which of the following actions would be the MOST effective first step for Golden Harvest Foods to take to address this issue and ensure the food safety policy is effectively implemented and understood by all relevant parties?

Develop a comprehensive communication plan that includes clearly defined roles and responsibilities, methods for disseminating information to internal and external stakeholders, feedback mechanisms, and regular reviews, integrated into the company's overall business processes.

Conduct more frequent and intensive training sessions on the existing food safety policy for all employees, focusing on the policy's objectives and individual responsibilities.

Prioritize internal communication efforts by establishing regular meetings and newsletters to disseminate the food safety policy and related updates to all employees.

Revise the food safety policy to make it more concise and easier to understand, without significantly changing its content or scope.

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