ISO 41012:2017 - Facility management - Guidance on strategic sourcing and the development of agreements Quiz 01 26Jul25 - Practice Quiz

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A global corporation is undertaking a strategic review of its outsourced cleaning services across multiple continents. The existing contracts were primarily negotiated based on lowest bid, leading to inconsistent service quality and a lack of innovation. To align with ISO 41012:2017 principles for strategic sourcing, what fundamental shift in the supplier selection and agreement development process should the corporation prioritize to achieve enhanced value and long-term partnership?

Implementing a multi-criteria evaluation framework that incorporates service quality, innovation potential, sustainability practices, and supplier relationship management capabilities alongside cost.

Transitioning to a sole-source supplier model to leverage economies of scale and simplify contract administration across all regions.

Focusing exclusively on contractual clauses that mandate strict adherence to pre-defined operational procedures, minimizing supplier autonomy.

Prioritizing suppliers with extensive experience in public sector contracts, assuming their rigorous compliance standards will translate to superior private sector performance.

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