Certbie
Question 1 of 30
\"Innovate Solutions,\" a medium-sized IT company, has successfully implemented ISO 9001:2015. Now, the CEO, Anya Sharma, wants to elevate the company\'s performance beyond basic compliance and ensure long-term success. She is considering adopting the guidelines of ISO 9004:2018. Anya gathers her leadership team, including the CFO, production manager, head of HR, and quality manager, to discuss the core principles they should prioritize to achieve sustained success. Which approach best reflects the core principle of managing for sustained success as outlined in ISO 9004:2018, going beyond the requirements of ISO 9001:2015?
Proactively identifying and addressing the needs and expectations of all relevant stakeholders over the long term, considering the organization's impact on society, the environment, and the economy, while also continuously improving performance, innovating, and adapting to changing circumstances.
Focusing primarily on meeting customer requirements and improving customer satisfaction scores to increase market share and profitability, while maintaining compliance with legal and regulatory requirements.
Implementing a robust system for monitoring and controlling costs to maximize short-term profits and shareholder value, while maintaining product quality at acceptable levels.
Ensuring all employees are adequately trained and competent in their roles, while focusing on internal process efficiency and minimizing waste to improve operational performance.

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