ISO 31073:2022 - Root Cause Analysis Professional Quiz 01 26Jul25 - Practice Quiz

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Consider a scenario where an organization conducts a root cause analysis following a significant product defect. The initial analysis points to a specific calibration error in a manufacturing machine as the primary root cause. However, after implementing corrective actions to address this calibration error, the same defect reappears in a subsequent production batch. According to the principles of ISO 31073:2022, what is the most appropriate next step for the root cause analysis team?

Revert to the data collection and analysis phase to re-evaluate all potential causes and gather additional evidence.

Conclude that the initial root cause was correct but the corrective action was insufficient and needs further adjustment.

Immediately escalate the issue to senior management, citing the failure of the corrective action.

Document the recurrence as an anomaly and proceed with a new, separate root cause analysis for the subsequent defect.

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