ISO 29991:2014 - Language learning services outside formal education - Requirements Quiz 01 26Jul25 - Practice Quiz

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A language academy prominently advertises a \"guaranteed fluency in six months\" for its intensive Spanish program. However, the advertisement provides no details regarding the required weekly study hours, the learner\'s initial proficiency level, or the specific criteria used to define \"fluency.\" Considering the requirements of ISO 29991:2014 for providing accurate and non-misleading information to prospective learners, what is the most appropriate course of action for a regulatory body or a consumer advocacy group to take?

Request the academy to provide verifiable evidence and specific parameters supporting the "guaranteed fluency" claim, ensuring transparency regarding learner commitment and assessment criteria.

Immediately issue a formal warning to the academy for deceptive advertising, citing potential violations of consumer protection laws without further investigation.

Advise potential learners to disregard the academy's claims and seek services from institutions with more conservative marketing strategies, without directly engaging the academy.

Suggest the academy modify its advertising to focus solely on the duration of the program, omitting any mention of learning outcomes or guarantees to avoid potential disputes.

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