ISO 28000:2022 – Security and resilience - Security management systems - Requirements Quiz 06 24Mar25 - Practice Quiz

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Question 1 of 30

Global Shipping Solutions, a multinational logistics company, recently implemented an AI-driven route optimization system across its network. While the system has demonstrably improved delivery times and reduced fuel consumption, the company has seen a significant increase in reported stress and burnout among its logistics coordinators. These coordinators are now required to constantly monitor the AI\'s decisions, handle a higher volume of exceptions generated by the system, and work longer hours to maintain operational efficiency. Senior management, initially focused on the positive operational metrics, has begun to recognize the potential negative impact on employee well-being following a series of near-miss incidents attributed to human error. The company is now considering implementing ISO 45003:2021 to address these concerns. Given the specific context of Global Shipping Solutions and the requirements of ISO 45003:2021, which of the following actions would represent the MOST appropriate INITIAL step in addressing the psychosocial risks?

Conduct a comprehensive assessment of the psychosocial risks associated with the new AI system, involving employee surveys, interviews, and focus groups to identify specific stressors and their impact.

Immediately implement mandatory stress management training for all logistics coordinators to improve their coping mechanisms and resilience in the face of increased workload.

Ignore the reported stress and burnout, as the operational benefits of the AI system outweigh the perceived negative impact on employee well-being.

Focus solely on operational metrics and performance indicators, assuming that improvements in efficiency will eventually alleviate employee stress.

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