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Question 1 of 30
Global Transit Solutions, a multinational logistics firm, is experiencing a surge in employee turnover and stress-related absences, particularly within its customs brokerage and long-haul trucking divisions. An internal audit reveals widespread feelings of being overwhelmed by constant regulatory changes, tight deadlines, and inherent risks associated with cargo security and potential threats like piracy and terrorism. Senior management recognizes the need to proactively address these issues in accordance with ISO 45003:2021. Considering the specific challenges faced by Global Transit Solutions and the framework provided by ISO 45003:2021, which of the following actions would be MOST effective in mitigating psychosocial risks and fostering a more resilient workforce? The company transports goods across multiple international borders, including areas known for political instability and high crime rates. Employees are often required to work long hours and face significant pressure to meet deadlines.
Conduct a comprehensive psychosocial risk assessment targeting identified stressors in each division, involving employee surveys, focus groups, and interviews to inform targeted interventions such as redesigned work processes, enhanced training, and improved communication strategies.
Implement a company-wide wellness program offering gym memberships, nutritional counseling, and mindfulness workshops, assuming that general well-being initiatives will indirectly alleviate work-related stress.
Increase physical security measures, such as enhanced surveillance and security personnel, to reassure employees about their safety, focusing primarily on tangible threats.
Mandate regular team-building activities and social events to improve morale and foster a sense of camaraderie, without directly addressing the root causes of stress and anxiety related to work demands.

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