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Question 1 of 30
GlobalTech Solutions, a multinational corporation with operations spanning across Europe, Asia, and North America, experiences a significant data breach affecting customer data in multiple jurisdictions. The breach involves sensitive personal information, including financial records and health data. The company\'s incident response team is immediately activated. However, initial efforts are hampered by a lack of clarity regarding communication protocols, especially concerning legal and regulatory reporting requirements across different regions. The European division is bound by GDPR, while the California branch must adhere to CCPA. Internal communication is also fragmented, with different departments unsure of who to report to and what information to share. Media inquiries are flooding in, and the public relations team struggles to manage the narrative effectively due to inconsistent information. Senior management is demanding updates, but the incident response team is overwhelmed by the complexity of coordinating communication across various stakeholders. According to ISO 27035-1:2016, what is the most critical immediate action the incident response team should prioritize to address this communication breakdown and ensure effective incident management?
Develop and implement a comprehensive communication plan that identifies key stakeholders, defines communication channels and frequency, addresses legal and regulatory reporting obligations, and outlines a clear escalation path for incident reporting, including protocols for managing media inquiries and public relations.
Immediately engage external legal counsel to determine the specific legal and regulatory requirements in each affected jurisdiction and delegate all communication responsibilities to the legal team to ensure compliance and minimize legal risks.
Focus primarily on containing the data breach and restoring system functionality, postponing communication efforts until the immediate technical issues are resolved to prevent the dissemination of inaccurate or premature information.
Centralize all communication through a single designated spokesperson who will act as the sole point of contact for all internal and external inquiries, limiting information flow to maintain control and prevent confusion.