ISO 27017:2015 – Code of Practice for Information Security Controls Based on ISO/IEC 27002 for Cloud Services Quiz 09 24Mar25 - Practice Quiz

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Nimbus Solutions, a cloud service provider operating under both GDPR and CCPA, experiences a significant data breach leading to numerous customer complaints. These complaints range from unauthorized access to personal data to concerns about the adequacy of implemented security measures. Given the requirements of ISO 10002:2018 and the regulatory environment, what is the MOST effective approach for Nimbus Solutions to handle these complaints while ensuring compliance and maintaining customer trust? This approach must address immediate concerns and contribute to long-term improvements in service delivery. What should Nimbus Solutions prioritize in its initial response and subsequent actions to align with best practices in complaint handling and data protection?

Acknowledge all complaints promptly, conduct a thorough investigation of the data breach, offer appropriate resolutions, and use customer feedback to improve security measures and complaint handling procedures, adhering to GDPR and CCPA regulations.

Offer a standardized apology to all affected customers, implement a temporary discount on services, and initiate a general review of security protocols without specific investigation of each complaint.

Refer all complaints to legal counsel for review, delay communication with customers until the full extent of the data breach is determined, and focus primarily on meeting the minimum legal requirements for data breach notification.

Publicly deny any significant impact from the data breach, offer a free security audit to a select group of customers, and implement superficial changes to security policies without addressing underlying vulnerabilities.

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