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SkyHigh Cloud Solutions, a provider of cloud storage and computing services, has recently experienced a surge in customer complaints related to multiple data breaches. Customers are expressing dissatisfaction with the company\'s handling of these incidents, citing slow response times, lack of transparency regarding the extent of the breaches, and inadequate compensation for damages incurred. The CEO, Anya Sharma, is concerned about the potential negative impact on the company\'s reputation and financial performance. During an executive meeting, Anya suggests downplaying the severity of the breaches in public statements and focusing on damage control to minimize negative publicity. Based on ISO 10002:2018, which of the following actions would BEST demonstrate leadership commitment to effective complaint handling in this scenario?
Anya publicly acknowledges the data breaches, initiates a thorough internal investigation to determine the root causes, allocates resources to improve security measures, enhances communication with affected customers, and commits to providing fair compensation and transparent updates throughout the resolution process.
Anya directs the marketing team to launch a public relations campaign highlighting the company's overall positive customer satisfaction ratings, while simultaneously instructing the legal department to prepare disclaimers limiting the company's liability for data breaches in future contracts.
Anya implements a new policy requiring all customer complaints to be filtered through a single designated employee, who is instructed to prioritize complaints based on the perceived influence and potential legal ramifications of the complaining customer.
Anya commissions an external consulting firm to conduct a confidential audit of the company's security infrastructure, with the understanding that the findings will be kept strictly confidential and only shared with a select group of senior executives to avoid unnecessary panic among employees and customers.

Preparing for ISO 27017:2015 – Code of Practice for Information Security Controls Based on ISO/IEC 27002 for Cloud Services? Now land the interview.

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