Question 1 of 30
Global Dynamics, a multinational financial services company, relies heavily on InnovTech Solutions, a specialized IT provider, for its core banking infrastructure. InnovTech Solutions experiences a severe and prolonged ransomware attack, crippling its ability to provide services to Global Dynamics. This outage directly impacts Global Dynamics\'s capacity to process transactions and provide customer service. According to ISO 22301:2019, concerning Business Continuity Management Systems (BCMS), which of the following should be Global Dynamics\'s *immediate* first action? Consider the principles of risk management, business impact analysis, and the overall objective of maintaining business continuity. The organization has a fully documented and tested BCMS aligned with ISO 22301:2019. The legal department has advised on potential liabilities related to service disruptions. The board of directors has emphasized the importance of resilience and minimizing customer impact. The incident occurs outside of regular business hours, requiring activation of the incident response team and escalation protocols.
Activate the business continuity plan (BCP) to initiate pre-defined response procedures.
Immediately contact InnovTech Solutions to demand an update on their recovery progress and estimated time to resolution.
Immediately switch all impacted systems to a pre-approved alternate supplier, bypassing standard change management protocols to expedite the transition.
Immediately consult with the legal department to assess potential contractual breaches and liabilities arising from InnovTech Solutions's failure.

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