ISO 22716:2007 - Cosmetics Good Manufacturing Practices (GMP) Internal Auditor Quiz 01 26Jul25 - Practice Quiz

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Question 1 of 30

During an internal audit of a cosmetic manufacturing facility, an auditor is reviewing the effectiveness of the complaint handling procedure. The company has received several customer feedback reports over the past quarter, ranging from minor packaging issues to concerns about product performance. The auditor needs to determine if the established system adequately addresses these issues and contributes to continuous improvement in product quality and GMP adherence. Which audit activity would most effectively validate the robustness and compliance of the complaint handling process with ISO 22716:2007?

Reviewing a selection of customer complaint files to verify the thoroughness of investigations, the identification of root causes, the implementation of corrective and preventive actions, and the correlation with production and quality control records.

Interviewing the customer service representatives to confirm their understanding of the complaint logging procedure and their ability to record incoming feedback accurately.

Examining the company's website to ensure that customer contact information for submitting complaints is clearly displayed and accessible to the public.

Assessing the frequency of complaints received to identify any trends without delving into the specifics of individual investigation outcomes or corrective actions.

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